Refund and Returns Policy
Return and Refund Policy
Last updated: September 29, 2025
Thank you for shopping at Jimmadar.
The following terms are applicable for any products that You purchased with Us.
At Jimmadar, your satisfaction is our top priority. We stand behind the quality of our natural and herbal products and aim to make your shopping experience simple, fair, and transparent. If you are not completely satisfied with your purchase, we are here to help.
Returns
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Products must be returned within 7 days of delivery.
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Items must be unused, unopened, and in their original packaging.
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To initiate a return, please contact our customer support team with your order number and reason for return.
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Once your return request is reviewed, we will provide instructions for sending the product back.
Refunds
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After receiving and inspecting the returned product, we will notify you regarding the status of your refund.
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If approved, refunds will be processed within 7–10 working days from the date of claim.
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Refunds will be issued to your original payment method.
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Shipping and handling charges (if applicable) are non-refundable.
Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need an exchange for the same product, please contact us within 7 days of delivery.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
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Opened or partially used products
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Perishable goods
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Items purchased during clearance sales or special promotions
How to Claim
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Contact us at +8801960666964 with your order details.
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Our team will verify and guide you through the process.
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Refunds or exchanges will be completed within 7–10 working days after claim approval.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: jimmadar.com.bd@gmail.com
By visiting this page on our website: https://www.jimmadar.com.bd/contact-us/
By phone number: +8801960666964 and +8801628709670 (whatsapp)